Dear Library Patron,

The City of Delray Beach has taken additional measures to mitigate the spread of COVID-19. Per CDC recommendations, the City is prohibiting gatherings of 10 or more people on any City-owned property. Effective March 17, 2020, the Delray Beach Public Library will be closed, and all community outreach services will be discontinued until further notice.

Closing the library is an extraordinarily difficult decision that has been made only because of these extraordinary circumstances. However, this does not mean a complete shutdown of Library services. We will continue to provide a vast array of virtual resources that you can access via your Library card and we are available via Ask Us and Chat with Us.

Virtual Resources:

• Books: borrow e-books, e-audiobooks, e-magazines with  Overdrive/Libby App, Hoopla, and RBDigital.

• Music, TV and Movies: with Hoopla you have access to free streaming entertainment for the whole family!

• Research: with Brainfuse Help Now you have access to FREE on-demand, anytime, anywhere eLearning. Brainfuse HelpNow is easy, intuitive and engaging eLearning is for all ages and levels.

• Job Hunting: Practice your interview skills and get feedback on your resume with Brainfuse Job Now: Live, anytime, anywhere job assistance, including up-to-date nation-wide and local job search engines, professional resume critique and proven interview techniques.

• Homework Help: Use  Brainfuse Learn Now for FREE live, on-demand, online tutoring, practice tests and more!

• Virtual Meetings: when you can’t meet in person, collaborate with Brainfuse Meet.

• Learn a New Language: Learn a new language with Mango Languages!

• Reference Databases: Reference USA gives you access to databases of US and Canadian Businesses, Health Care, Jobs, Internships, Residential, Consumer research and White Pages.

• Online Resources for School Research or Entertainment: Florida Electronic Library provides access to a multitude of online resources.

To access these virtual resources, you will need your library card number and your PIN. Your PIN is the last four digits of your phone number on file. If that doesn’t work, please contact us via ASK US or CHAT WITH US by going to the homepage of the Library’s website – https://www.delraylibrary.org/ and clicking on ASK US or CHAT WITH US  on the right  hand side of the page to reset your PIN to a 4-digit number of your choice. For more information, visit www.delraylibrary.org/information.

Frequently Asked Questions – Patrons must use Ask a Librarian or Chat with Us links

What if my items are due? Will I accrue late fees?

All materials renew automatically twice for regular 3-week loan periods, or once for new materials.  If you run out of renewals during this time, please contact us via ASK US or CHAT WITH US by going to the Library website homepage and we will renew your materials until April 15. You will not accrue late fines from Monday, March 16 to Wednesday, April 15.

What if my hold is ready for pick-up?

Your hold will be suspended until further notice.

My library card is about to expire. How can I renew?

Please contact us via ASK US or CHAT WITH US to verify your account information and we can renew your account until May 31, 2020. After this period, you will need to come in person with a valid photo ID and renew for the regular three (3) year period.

What if I forgot my PIN?

Try the last 4 digits of your phone number on file. If that doesn’t work, please contact us via ASK US or CHAT WITH US and we can reset your PIN to a 4-digit number of your choice.

If I have a question about my account?

Contact us via ASK US or CHAT WITH US.

We are at an unprecedented moment in our city, state, and country. At this time of uncertainty, the Delray Beach Public Library is continuing to keep all those impacted by the virus in our thoughts.

Sincerely,

Karen Ronald

Executive Director

Delray Beach Public Library